Platform Overview

What NetEdgeIQ is, how it works, and how to navigate the application.

What is NetEdgeIQ?

NetEdgeIQ is a network operations platform for managed service providers and IT teams. It automatically discovers and monitors every device on your network — switches, routers, servers, workstations, and more — and gives you the tools to track issues, plan and execute changes, and manage credentials from one place.

You interact with NetEdgeIQ through the web application. The platform does the heavy lifting in the background: edge agents (called appliances) installed at your sites scan the network, collect data, and execute approved changes on your behalf.

How it works

An appliance is installed at a site. The appliance is a small piece of software running on hardware at the location — it's what actually talks to your network devices.
The appliance scans the network and reports what it finds. Devices appear in NetEdgeIQ as assets — each one representing a discovered network entity with its MAC address, IP, hostname, and other observed details.
You add credentials. Giving NetEdgeIQ SNMP or SSH credentials for your devices lets it do more — probe capabilities, collect metrics, and eventually execute governed changes.
NetEdgeIQ probes and enriches assets. With credentials in place, the platform authenticates to devices, verifies their capabilities, and starts collecting deeper data like interface lists, VLAN tables, port neighbors, and performance metrics.
You use tickets and change requests. Track issues with tickets. Plan and execute configuration changes through the governed change request workflow.

Admin vs. regular user

What you can do	Regular User	Admin
Create and manage tickets	Within their org & site	Across all orgs and sites
Create and manage change requests	Within their org & site	Across all orgs and sites
View and classify assets	Within their org & site	Across all orgs and sites
Add and assign credentials	Within their org & site	Across all orgs and sites
View appliance status	Within their org & site	Across all orgs and sites

Admin note Admins and regular users use the same screens and workflows. When you are logged in as an admin, you will see organization and site selectors on list pages and forms that let you view or act across multiple organizations.

Key concepts

Asset → Device or Client

Every discovered network entity starts as an asset. Once you classify it, it becomes either a Device (network infrastructure like a switch) or a Client (an endpoint like a workstation). See Classify an Asset.

Capabilities

A capability is a way to interact with an asset — SNMP or SSH are the common ones. Capabilities start as "observed" (signal detected) and become "authenticated" once valid credentials are assigned and accepted.

Ticket and change numbers

Every ticket gets a TKT-XXXX reference number and every change request gets a CHG-XXXX number. These are stable and searchable — you can find any record by typing its reference number into the search bar.

Tickets