Create a Ticket

Creating a ticket opens a new tracked record for an issue, request, or task. The ticket gets a unique reference number (TKT-XXXX) and starts in open status.

Before you start

No prerequisites. You can create a ticket at any time. Optionally, know the name or IP of the device the ticket relates to so you can link it as the target.

Steps

1. Go to Tickets in the main navigation.
2. Click New Ticket (or the + button).

3. Fill in the ticket details:

   Field	Description	Example
   Title	Short summary of the issue or request	Switch port down on IDF-B-SW2
   Description	Full details — what happened, what you need	Port Gi0/1 has been down since 09:00. Workstation in room 204 has no network.
   Priority	Urgency level	normal (default), low, high, critical
   Type	Category of ticket	service_request (default), incident, problem
   Target device	The device this ticket is about (optional)	IDF-B-SW2

4. Click Save or Create Ticket.

What happens next

• The ticket is created with status open.
• A reference number is assigned immediately — for example, TKT-0041.
• The ticket appears in the Tickets list and can be searched by its reference number or title.
• You can now add comments, update the status, or link additional context.